1. SHIPPING: Pack the items that you want to return in the original packaging, please send us an email in advance and send it to our return address with a shipping service provider of your choice. It is best to keep the issued return receipt until we have confirmed your return by email.
Please note that you will bear the direct costs of the return.
2. REFUND: As soon as we have received your package, we will refund the purchase amount within 14 days. You will receive the credit from the payment provider you used to shop with us.
In Wiesengrund 25
61352 Bad Homburg, Germany
Where can I find my order number?
You can find your order number in the order confirmation that we sent you by email. It looks like this: 2022-UM-12345
Return with Klarna
You have ordered Klarna invoice purchase with the payment method and want to return all or part of your order? Here you will find one Instructions.
Where can I find my tracking number?
You can find your tracking number in the shipping confirmation that we sent you by email.